Shipping policy

Shipping Policy

Thank you for choosing The Witches Ward. We aim to provide you with a seamless and enjoyable shopping experience. Please review our shipping policy below.

1. Order Processing:

  • Orders are typically processed and shipped within 7 business days from the date of purchase.
  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods:

  • We offer shipping generally through the Royal Mail but other delivery companies may be used.
  • The available shipping options and associated costs will be displayed during the checkout process.

3. Shipping Destinations:

  • We currently ship to the UK & Ireland, North America and Europe. If your country is not listed, please contact us for assistance.

4. Shipping Costs:

  • Shipping costs are calculated based on the weight of your order, the selected shipping method, and your delivery address.
  • Any applicable taxes or duties are the responsibility of the customer.

5. Estimated Delivery Times:

  • Estimated delivery times are provided during the checkout process and are based on the selected shipping method.
  • Please note that these are estimates, and actual delivery times may vary.

6. Tracking Information:

  • Once your order has been shipped, you will receive a confirmation email with tracking information.
  • You can track your order using the provided tracking number on the carrier's website.

7. Delays and Issues:

  • The Witches Ward is not responsible for delays caused by factors beyond our control, such as weather, customs, or carrier issues.
  • We will make every effort to communicate any potential delays and provide assistance in resolving issues.

8. Undeliverable or Returned Packages:

  • If a package is returned to us due to an incorrect or undeliverable address, the customer will be responsible for any additional shipping costs.
  • Please ensure that your shipping address is accurate and complete.

9. Shipping Promotions:

  • From time to time, we may offer shipping promotions. These promotions will be clearly communicated on our website.

10. Contact Information:

  • If you have any questions or concerns about our shipping policy, please contact our customer support team at thewitchesward1@outlook.com.