Refund policy

Refund Policy

Thank you for shopping with The Witches Ward. We want to ensure you have a satisfying experience with our products and services. Please review our refund policy below.

1. Eligibility for Refund:

  • To be eligible for a refund, the product must be unused and in its original condition.
  • Refund requests must be made within 30 days of the purchase date.

2. Refund Process:

  • To initiate a refund, please contact our customer support at thewitchesward1@outlook.com and state your order number in the email.
  • Clearly pack the item in its original packaging and include the RMA number on the package.
  • Ship the item to the address provided by our customer support.

3. Exceptions:

  • Products damaged or not in their original packaging may not be eligible for a refund.

4. Refund Method:

  • Refunds will be processed using the original payment method.
  • Please allow up to 10 business days for the refund to be reflected in your account depending on which country you have made the purchase in.

5. Shipping Costs:

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
  • In cases of damaged or defective products, we will provide a prepaid shipping label.

7. Cancellation Policy:

  • Orders can be canceled before they are shipped or processed. Once shipped, the standard refund policy applies.

8. Digital Products/Services:

  • Refunds for digital goods or services are subject to review. Please contact our customer support team for assistance.

9. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us immediately. We will provide instructions for returning the item, and return shipping will be covered by us.

10. Customer Responsibilities: - Customers are responsible for providing accurate information for the refund process. - Failure to meet the eligibility criteria may result in the denial of the refund request.

11. Modification of Terms: - The Witches Ward reserves the right to modify these refund terms and conditions at any time. Changes will be effective upon posting.

12. Contact Information: - For any questions or concerns regarding our refund policy, please contact our customer support team at thewitchesward1@outlook.com